Refund & Cancellation Policy

This Refund & Cancellation Policy explains how OnePTE, a product of Acadion Technologies, handles refunds, cancellations and subscription billing. It applies to every purchase made through the OnePTE website and mobile applications. By purchasing a subscription, course or any other paid product from OnePTE, you agree to the terms set out below.

Digital Products and Services

OnePTE sells digital products and services: PTE practice and mock tests, AI-powered scoring and feedback, study materials, and online courses. Access is granted to your account immediately after a successful payment, and there is nothing to physically return.

Because delivery is immediate, these products are generally non-returnable once your account has been used to access them. Refunds are therefore limited to the specific situations described below.

Refund Eligibility

You may request a refund within 7 days of the payment date in any of the following cases:

• You were charged more than once for the same product because of a technical or payment-gateway error, including duplicate or accidental purchases.
• Your payment was completed and debited but the corresponding access was never activated on your account.
• The product is materially defective or does not work as described, and our support team was unable to resolve the problem within a reasonable time.
• Your PTE exam was cancelled or postponed and you had purchased a plan specifically for that exam date. These requests are assessed individually.

Non-Refundable Situations

A refund will not normally be granted where:

• The request is made more than 7 days after the payment date.
• The plan has been substantially used - for example a significant number of mock tests, AI evaluations or course lessons have already been consumed.
• You have changed your mind after accessing the product, without any defect in the service.
• The purchase was made under a promotional, discounted or bundled offer that was described as non-refundable at the time of purchase.
• The request relates to a score you achieved in the actual PTE examination. OnePTE is a preparation platform and does not guarantee any particular examination result.

Nothing in this section limits any right you have that cannot be excluded under applicable law.

Subscription Cancellation

You can cancel a subscription at any time from Manage Subscriptions in your OnePTE account, or by contacting our support team.

Cancelling stops all future renewals. It does not refund payments already taken. Your premium access remains active until the end of the billing period you have already paid for, after which the account reverts to the free tier.

Subscriptions purchased in Bangladeshi Taka through SSLCommerz are one-off, non-recurring payments - they simply expire at the end of the paid period and no cancellation step is needed to stop a renewal.

How to Request a Refund or Cancellation

Refund requests can be raised directly from your OnePTE account: open Manage Subscriptions, find the transaction in your history and select Request Refund. Alternatively, email our support team.

Whichever route you use, please include your registered email address, the transaction or payment reference, the date of payment, and a description of the problem. Requests that omit the transaction reference take longer to verify.

Every request is reviewed by our billing team against the eligibility criteria above, and you will be notified of the outcome by email.

Purchases made through the Apple App Store or Google Play Store are billed by Apple or Google, not by OnePTE. Those refunds must be requested through the respective store, and our support team can guide you through it.

Refund Processing Time

Once a refund is approved, it is returned to the original payment method used for the purchase. We complete the refund within 7-10 working days of approving your request.

For payments made in Bangladesh, the refund is returned through SSLCommerz to the card, bank account or mobile wallet (bKash, Nagad, Rocket or Upay) originally used. International payments are returned through Stripe to the original card.

Please note that the time taken for the money to appear in your account after we release it depends on your bank, card issuer or mobile wallet provider, and is outside our control.

Contact Us

If you have any question about this policy or about a specific payment, please get in touch:

Effective Date

This policy is effective from 24 August 2026 and applies to all purchases made on or after that date. We may update it from time to time; the version published on this page is the one that applies.