Refund & Cancellation Policy

This Refund & Cancellation Policy explains the terms under which OnePTE handles cancellations, refunds, and returns for the digital subscriptions, courses, and services purchased through our website and mobile applications. By making a purchase on OnePTE, you agree to the terms set out below.

Digital Products and Services

OnePTE provides digital products and services, including practice tests, subscriptions, courses, and AI-based evaluations. Because these are digital services that are delivered and can be accessed immediately after purchase, they are generally non-returnable once access has been granted or the service has been used.

Refund Eligibility

You may be eligible for a refund if: (a) you were charged more than once for the same product due to a technical or payment-gateway error; (b) you were charged but did not receive access to the product or service you paid for; or (c) the service is materially defective and our support team is unable to resolve the issue within a reasonable time. Refund requests must be raised within 7 days of the transaction date.

Non-Refundable Situations

Refunds will not be provided where: the product or service has been substantially accessed or consumed; the request is made after the eligibility window; a discount, coupon, or promotional purchase is explicitly marked as non-refundable; or the request results from a change of mind after access has been granted. Partially used subscription periods are not refundable except as required by applicable law.

Subscription Cancellation

You can cancel a recurring subscription at any time from your account settings or by contacting our support team. When you cancel, your subscription will remain active until the end of the current billing period, and you will continue to have access until then. Cancellation stops future renewals and charges; it does not automatically refund the current or previously completed billing periods.

How to Request a Refund or Cancellation

To request a refund or to cancel a purchase, please contact us at contactus.onepte@gmail.com with your registered email address, the order/transaction reference, and a description of the issue. Our team will review your request and respond within a reasonable time.

Refund Processing Time

Approved refunds are processed to the original payment method used at checkout. Once approved, refunds are typically initiated within 7–10 business days. The time it takes for the amount to appear in your account depends on your bank or payment provider (for example, SSLCommerz, card issuer, or mobile wallet).

Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us at contactus.onepte@gmail.com or call +880 1330-450679.

Effective Date

This Refund & Cancellation Policy is effective as of 10th August, 2026.